Frequently asked questions

1. Go to the Navigator Global login page.

2. Enter your registered email and password to log in.

Troubleshooting

• Check that you’re using the email you signed up with.
• Make sure you’ve typed the email and password correctly.
• Update your browser or clear your cache if the page stalls.

If you’ve forgotten your password, you can reset your password here.

If you need any help, just contact our support team.

You can reset your password here.

You’ll need to enter the email address you registered with. We’ll then guide you through the process to reset your password.

Tips

• We’ll email you during the process – if you can’t see it, check your spam folder.
• If the reset links expire, request another one if necessary.

If you need any help, just contact our support team.

Get access to our expert reports, insights and global intelligence.

Create Action Plans – step-by-step guides, tailored to your business, showing you how to achieve your specific goals.

Connect with our global network of verified companies - specialists in every aspect of international trade. Premium membership only.

But that’s just a quick summary – go to our homepage to get the full details.

Action Plans are personalised guides with milestones and steps tailored to your maturity stage, goal, sub-sector, and market.

You’ll only see goals that fit your current maturity, and you can change your maturity stage any time to unlock more relevant goals.

Make sure you’re logged in to Navigator Global.

In the Trade Tool section of the menu, choose ‘Create New’.

We’ll then guide you through choosing an Action Plan.

The amount of Action Plans you can have active at any one time depends on your membership.

If you need any help, just contact our support team.

Work through steps, track progress, and replace plans if your goal or market changes.

Log in to Navigator Global and go to Action Plans.

You can mark the steps as complete to update your progress.

Find global services to help you complete the milestones. Premium membership only.

If you’ve run out of Action Plans, either delete one or mark it as complete.

The amount of Action Plans you can have active at any one time depends on your membership.

If you need any help, just contact our support team.

Your maturity stage shows where your business is in its trade journey – we’ll ask you a few questions about your business to see what your maturity stage is. This helps us show you the most relevant content and services.

The four maturity stages:

• Domestic – trading only at home, little export know-how.
• Ambitious – researching markets, planning budgets and risks.
• Active – already exporting, looking to scale or optimise.
• Established – multi-market presence, focusing on long-term growth.

You can change your maturity stage at any time, so Action Plans stay aligned with your current trade goals.

Steps

1. Log in to Navigator Global and open your Action Plan page.
2. Click on your maturity stage.
3. Answer the short questionnaire to confirm your new stage.
4. Review the summary, then click Save.

Your Action Plans and recommendations will refresh instantly.

If you need any help, just contact our support team.

Global services is a catalogue of experts who specialise in every aspect of international trade - areas such as legal, labelling, logistics, and more – your own global black book of problem-solvers. Premium membership only.

Log in to Navigator Global and go to Global services in the menu.

Global services are available with a Premium membership.

It’s simple to connect with global services.

Log in to Navigator Global and go to Global services in the menu.

Browse or filter by category.

Open a service to get in touch with the provider for a quote.

If you need any help, just contact our support team.

Get insights and analysis covering 40+ markets. Destination Finder helps you uncover the best locations for exporting your products.

Log in to Navigator Global and go to Destination Finder in the menu.

 Use filters and saved lists to compare countries, and revisit regularly as data updates.

If you need any help, just contact our support team.

You can upgrade your membership any time from your profile.

Steps

1. Log in and open your profile.
2. Click 'Upgrade' or 'Upgrade my membership'
3. Select 'Premium membership'.
4. You'll see the new charge, which includes a deduction for any part of your unused Standard plan.
5. Proceed to payment and add your payment method.

Your Premium membership starts immediately, and we’ll process the remaining balance right away.

If you need help, contact our support team.

Complete your profile to get a fully tailored experience – from relevant articles to personalised recommendations based on your company’s needs.

Steps

1. Log in to Navigator Global and click ‘Account’.
2. Choose what to update.
3. Make your changes and click Save.

If you need any help, just contact our support team.

See your current membership, payment and billing information in one place.

1. Log in to Navigator Global and click ‘Account’.
2. Go to the Membership tab.
3. Make your changes and click Save.

You can upgrade, cancel your membership and edit payment details here. Minimum terms apply.

If you need any help, just contact our support team.

If you need to view or download your invoices, or have questions about payments, please contact our support team any time.

We’ll assist you promptly with any invoice or payment-related requests.

End your membership and turn off the next renewal in a few steps.

Steps

1. Log in to Navigator Global and click ‘Account’.
2. Go to the Membership tab. Select Cancel membership and follow the prompts.
3. To avoid automatic renewal, you must cancel at least 30 days before your renewal date. You’ll still have access until the payment term ends.
4. We’ll send you an email with a confirmation. If you cancel later than 14 days after signing up, you will not receive a refund, and your access will remain until the term ends.

If you cancel within the 14-day cooling-off window you can't rejoin for 12 months.

If you need any help, just contact our support team.

• If you cancel within 14 days of registration, we’ll refund 100% of any fee to the original card.
• If you cancel after 14 days of registration, you won’t receive a refund. You’ll still have access until the payment term ends.
• For qualifying requests, we process refunds back to the same card within 10 working days of confirmation.

If you cancel within the 14-day cooling-off window you can't rejoin for 12 months.

If you need any help, just contact our support team.

You control your data. Follow the easy steps to update it.

Steps

1. Log in to Navigator Global and click ‘Account’.
2. Go to the Contact options tab to update your permissions.
3. For data requests, open the support page.
4. Choose Request type: Privacy / Data request.
5. Tell us what you need (access / correct / export / delete), add your account email and company, attach any relevant files and then Submit.

What happens next

We aim to provide an initial response within one business day, depending on the complexity of the request a follow up may be required.

Please check your spam/junk folder. If you can't access the platform, you can also reach us directly at support@navigator.global.

If you prefer to speak to a person, ask for a video call in your email.

If you need any help, just contact our support team.

We're committed to keeping your personal data safe in accordance with applicable data protection laws.

How we protect it

• We follow applicable data laws (e.g., UK GDPR) and our privacy policy.
• Access is limited by role; activity is logged and reviewed.
• Data is encrypted in transit (TLS) and stored securely.
• We minimise what we keep and retain it only for stated purposes or legal duties.
• Providers we work with are verified and bound by contract.
• You control cookies and marketing consents in your Account – go to contact options.

Learn more: Privacy policy • Cookies • Terms and conditions

If you need any help, just contact our support team.

If you need any help, you can contact our support team here.

What happens next

We aim to reply within one business day.

If you don’t hear from us, please check your spam/junk folder.

If you can't access Navigator Global, you can also reach us directly at support@navigator.global.

If you prefer to speak to a person, ask for a video call in your email.

If you need to report a technical issue, you can contact our support team here.

What happens next

We aim to reply within one business day.

If you don’t hear from us, please check your spam/junk folder.

If you can't access Navigator Global, you can also reach us directly at support@navigator.global.

If you prefer to speak to a person, ask for a video call in your email.

Try these quick checks before raising a ticket.

Steps

1. Refresh and retry – reload the page, close and reopen the browser, or open a new tab.
2. Check your connection – test another site or switch networks (e.g. Wi-Fi → mobile data).
3. Try another browser or device – rule out a local glitch.
4. Clear the cache on your browser.

Still not working?

If you need any help, just contact our support team, including this information:

• What happens when you try to load the platform.
• Browser + device (e.g. Chrome on Windows).
• Screenshots or a short recording.
• Steps you have already tried to fix the issue.

What happens next

We aim to reply within one business day.

If you don’t hear from us, please check your spam/junk folder.

If you can't access Navigator Global, you can also reach us directly at support@navigator.global.

If you prefer to speak to a person, ask for a video call in your email.